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How can I place an order on your ugg online store?
Select the Items you want to order, choose your size, input the number of how many pairs you would like to buy, and Click "Add to cart" button and click on "Add to my cart", check out step by step, then we will received your order. -
What types of payment do you accept for online purchases?
Currently, we only accept payment by paypal, which is very popular of online shoppings. It’s very safe, very fast, without reveal any sensitive information, such as your credit card number. You may want know more about Paypal, please link our paypal page. -
How can I be certain that my order has been received?
Upon completion of your order, UGGs Online Store will send you an order confirmation e-mail specifying the products and quantities ordered, total price, and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active. -
If I made a mistake on my order, how can I fix it?
In this case, please contact with us within 6 hours after you submitted your order If you want to change it! You can not change order after 12 hours or after the items have been sent out. -
What kind of service you are using to handle the international buyers, and what’s the shipping fees?
We welcome international buyers, currently, we use EMS for internaitonal shipment, and we offer you a free delivery on every order. For more info, please go to our shipping info page -
When can I expect my order?
One week usually. Here we arrange order package and shipping it within 12hours in our working days - Monday to Friday. -
How can I check on my order?
If you registered with our online store when you place an order, you will be automatically notified the order status, (pending*, cancelled*, processing*, shipped out*), or you can login your account to view your order history. How can I track my parcel status?
We will email you the tracking number after the items have been shipped out, you can go to EMS Tracking page to track it!-
Do your prices include any Sales Tax?
All of our price including Sales Tax, which means we will pay for the sales tax for you! -
What if I do not like your UGGs?
As we provide you with the high quality products besides the first class service, we trust you will be satisfied with your purchase. However, If you decide the merchandise is not satisfactory, you can consider return or have an exchange, more info, please go to our return and exchange policy page. -
Can I have some discounts?
It depends how many pairs of uggs you want! The more you buy, the more favorable price you will get, you can contact us with that. -
Can I contact you with questions about my order?
If you have questions on a product or service, you can click contact us to talk with us via email.
*Explaination of the status:
- Pending - Once you have made a payment with your credit card (Visa and Master card) or with Paypal, your order is placed in Pending Status. Someone from ouggs.com will review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to. Once your order has been verified, your order will be elevated to the next status.
- Cancelled - Your order has been cancelled either by us( there will be some notice email) or upon your request.
- Processing - Your order has now been approved and we will now attempt to fill your order. Once we have filled your order, the status will be elevated again.
- Shipped Out- At this point your order has been shipped and you have been provided with a tracking number. You can track your package at EMS Tracking page. Shipping may take About 6 business days to arrive. However normally shipping to western europe and north american addresses is much quicker.
Normally, all the whole process will only need 7-10 days!
Ugg Classic Crocchet Boots 5833 Oatmeal
Ugg Classic Crocchet Boots 5833 White
